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Q:

What does the RelyID® badge mean?

A:

When you see the RelyID® logo on someone’s profile, that means that member’s identity has been verified by RelyID®, an independent identity verification service. Using public information, RelyID® validates a person’s first and last names, age and city of residence.

Q:

I am 16. Can I get a RelyID®?

A:

No, you must pass a Knowledge Based Authentication (KBA) process which is a method that authenticates an individual based on knowledge of personal information that is gathered from credit information. At this age, you do not have a credit history in order for this process to be made available to you.

Q:

I accidentally entered the wrong address or date of birth information. Can I get a refund?

A:

No, unfortunately we are unable to provide a refund for entry mistakes since we sent your request to the state "as is" and they counted it as an inquiry.

Q:

Do you keep the answers I give to the knowledge based quiz questions?

A:

No, the questions are known/shown only to you and upon completion of the test, your answers are not stored nor are they shared with any 3rd parties.

Q:

Does my RelyID® badge loose it validity if I move or change my address?

A:

The authentication is based on address data that you provide. If your particular badge displays verified address data and you want that updated, you will have to order a new RelyID® and take the quiz again.

Q:

If RelyID® cannot verify me (i.e., we found no record about you to generate a quiz), what happens? Do I get a refund?

A:

No, the RelyID® testing process utilizes many national data sources, which encompass hundreds of millions of records on US adults that are updated daily in many cases. In the event that our automated service is unable to locate you, we do enable customers to manually validate themselves with a customer care agent. This manual validation process requires you to once again pass a series of challenge questions but will also require you to submit personal identification, which can include an official government issued ID.

Q:

Is it possible that a close friend impersonates me and gets verified through your service?

A:

The RelyID® testing process is a thorough, multi-step process that checks your information against a wide variety of national sources. The questions that it generates are customized exclusively for you, and unless your friend had been privy to all of your personal decisions over your lifetime, concerning residential, financial, and family, it would be near-impossible for someone to impersonate you.

RelyID Submits FTC/ COPPA Rule Comments

Following the Federal Trade Commission announcement that it was seeking public comment on the benefits of an FTC rule designed to protect children online, RelyID has recommended that the FTC expand its enforcement of the Children's Online Privacy Protection Act to include new methods for parental consent.

Read the letter to the FTC